Financial products. He said that he felt he was cheating his grandparents out of their money. Also that his old comapany's state approved practice was an unethical bait and switch and hated it. I don't remember exactly, but I got the impression that the words, actions, and motivations of senior agents were not to do what was best for the client, but to show them the products they could make commissions on and encourage them to buy them, be happy, and recommend friends and family. I believe the percieved bait and switch was to contact elderly people asking if they could visit them at home to talk about the change in medicare policies. When they visited, they would briefly talk about the changes, then spend the rest of the time proposing their own commissionable products to suppliment the changes. He said that he hated watching the faces of people as they started to figure out the real
reason for the house call as he felt the elderly people were mislead into the purpose of the visit.

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